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Live the ultimate care experience
Our customer care team is engaged in providing the highest level of service and to
This is our service commitment to you.
Our team is available
from Monday to Friday
between 9 AM and 5:00 PM
(Eastern Time Zone)
+1 (877) 625-4735
from Monday to Friday
between 9 AM and 5:00 PM
(Eastern Time Zone)
+1 (877) 625-4735
Flexibility
You can choose from multiple ordering options :
- 24/7 L’Oréal Partner Shop
- Customer Care team
- Business Consultants
Plan
You can plan the delivery date.
Delivery within 48 hours if orders placed before 11am 1, 2
Delivery within 48 hours if orders placed before 11am 1, 2
Enjoy
You can enjoy free delivery if order is above $150 (before taxes).3
Track & trace
You can track & trace your order on L’Oréal Partner Shop
Accessibility
You can receive your invoice by email and have access to your packing slip with your shipment
Benefit
You benefit from multiple payment options
Choose
Customer Care phone # : 1-877-625-4735
Your business consultant is available for you, you can find their contact information at the following link : My brandPlan
For the urban centers (Montréal, Toronto and Vancouver), we plan a delivery within 24h and 48 hours for further regions.
Conditions
- • Holidays
- • Delays must be anticipated due to weather conditions and/or situations that are out of our control (labor strikes, heavy traffic congestion, etc.)
For direct salon deliveries only Certain conditions may apply
Choose
Customer Care phone # : +1 (877) 625-4735
Your business consultant is available for you, you can find their contact information at the following link : My brandChoose
Customer Care phone # : 1-877-625-4735
Your business consultant is available for you, you can find their contact information at the following link : My brandChoose
Customer Care phone # : +1 (877) 625-4735
Your business consultant is available for you, you can find their contact information at the following link : My brandChoose
Customer Care phone # : 1-877-625-4735
Your business consultant is available for you, you can find their contact information at the following link : My brand1 For direct salon deliveries
2 Certain conditions may apply
3 Handling fees of $9 are always applied