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Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
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Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
Sérum Potentialiste Hair Serum - Spécifique | L'Oréal Partner Shop
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Description

Specifique Potentialiste is our first UNIVERSAL DEFENSE SERUM FOR UNBALANCED SCALPS.
Specifique Potentialiste improves scalp health by preserving scalp barrier & fight scalp imbalances.The scalp microbiome is a beneficial ecosystem of living bacteria naturally present on the skin & scalp surface.

Scalp health is a rising concern with a +79% increase in scalp mentions online. A healthy and balanced scalp is the foundation to beautiful hair so scalp care is a must-have product in salon. With scalp care & hair health conversations booming across social media there is a big opportunity in salon to capitalise on these trends and offer the right service and products for a healthy balanced scalp. It can be applied the day of coloration to soothe sensitivity with a cooling sensation*, after rinsing, washing hair & towelling dry.

How it works?

  • BIFIDUS PRE-BIOTICS protects and fortifies microbiome against daily external stressors
  • VITAMIN C DERIVATED an antioxidant that neutralises the effect of daily aggressors responsible for unhealthy hair.

Potentialiste Serum offers to the client:

  • Fights scalp imbalances*
  • Preserves the protective scalp barrier against external damages**
  • Soothes and calms the scalp***
  • Leaves the scalp feeling fresh, healthier and stronger*
  • The roots are lifted up
  • Revitalized the scalp*.

*Consumer test
**Intrumental test
***Clinical study

Who is it for?
Potentialiste is an universal serum that can be used by everyone to preserves scalp barrier & fight scalp imbalances for longer. It can be used alongside all other Kérastase routines.

How To Use

 The Serum Potentialiste is perfect to prevent & treat scalp disconfort after a coloration or a bleach. Potentialiste is working with all Kerastase Ranges so you can apply it after every treatment or gesture. It will instantly soothe consumers scalp & let your salon experience more than global & complete.

  • STEP 1: Rinse, wash hair & towel dry
  • STEP 2: Apply 3 doses on the scalp
  • STEP 3: Gently massage.

Do not rinse.

Ask more information about this product
Ingredients

BIFIDUS PREBIOTICS FRACTIONS: PROTECTS & FORTIFIES MICROBIOME AGAINST DAILY EXTERNAL STRESSORS. Nourishes & cares for scalp good bacteria to maintain strong & protected Scalp barrier.

VITAMINE C* ANTIOXIDANT: NEUTRALIZES THE EFFECT OF DAILY AGGRESSORS RESPONSIBLE FOR UNHEALTHY SCALP. Protects scalp & hair at the roots against oxidation.
*derivated

 

INGREDIENTS

AQUA / WATER / EAU ● ALCOHOL DENAT. ● BIFIDA FERMENT LYSATE ● ASCORBYL GLUCOSIDE ● AMINOMETHYL PROPANOL ● PEG-40 HYDROGENATED CASTOR OIL ● CARBOMER ● MANNOSE ● POLYSORBATE 21 ● ALPHA-GLUCAN OLIGOSACCHARIDE ● PHENOXYETHANOL ● GLYCERIN ● PENTYLENE GLYCOL ● POLYMNIA SONCHIFOLIA ROOT JUICE ● FAEX EXTRACT / YEAST EXTRACT / EXTRAIT DE LEVURE ● SODIUM BENZOATE ● MALTODEXTRIN ● LIMONENE ● GERANIOL ● HEXYL CINNAMAL ● BENZYL BENZOATE ● BENZYL ALCOHOL ● LACTOBACILLUS ● LINALOOL ● CITRAL ● PARFUM / FRAGRANCE

Rating & Reviews

297 reviews
5 stars
( 196)
4 stars
( 55)
3 stars
( 23)
2 stars
( 6)
1 star
( 17)
4
4.4 / 5 stars

Boss lady 8

5

1.745885708E12 28/04/2025

Works wonders!

[This review was collected as part of a promotion.] I have had itchy scalp for years and thought I needed dandruff shampoo. I started using this 3 years ago and haven’t used dandruff shampoo since. Love and highly recommend this product.

Originaly posted on  kerastase-usa.com

Jeanetta

5

1.745332214E12 22/04/2025

Great product

[This review was collected as part of a promotion.] It helped my scalp with dryness and itchiness . My scalp feels more hydrated.

Originaly posted on  kerastase-usa.com

Abtastic

5

1.745335814E12 22/04/2025

The only thing that works for itchy, dry scalp

[This review was collected as part of a promotion.] I live at elevation and in the winter my scalp gets super dry and itchy no matter what I do. This hair & scalp serum is the only thing that helps soothe my scalp and stop the itching. I love it!

Originaly posted on  kerastase-usa.com

Ajackson

5

1.745335814E12 22/04/2025

Great serum

[This review was collected as part of a promotion.] Great for a leave in serum or a finishing to help with fly aways. Also smells great

Originaly posted on  kerastase-usa.com

Beautypie

3

1.745006862E12 18/04/2025

Nice Scent, But Just Okay Results

I tried the Kérastase Potentialiste Serum and while it smelled really nice and felt pleasant to apply, I didn’t notice any major difference in my scalp or hair overall. It wasn’t bad, just not as effective as I was hoping. Probably better for someone looking for a lightweight, fragrant serum rather than targeted results.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hi Beautypie! We are sorry to hear that our Potentialiste Hair & Scalp Serum did not meet your expectations. We strive to deliver products that will be 100% satisfactory to our consumers and want to know when these expectations are not met. We will be sure to forward your feedback to our team.

Shooper

5

1.744940702E12 17/04/2025

Helps keep my scalp in great shape!

I have psoriasis all over my scalp and this has helped tremendously! My scalp is less flakey and less itchy!

Originaly posted on  kerastase-usa.com

Veegee95

5

1.744740023E12 15/04/2025

Amazing this has helped so much

[This review was collected as part of a promotion.] This balanced out my scalp comeplety and cleared the dandruff I will buy this all the time

Originaly posted on  kerastase-usa.com

Maryann G

5

1.744227011E12 09/04/2025

Buy this!!

This serum is sooooo lightweight, keeps my scalp from dryness and from getting oily. Smells wonderful and feels so refreshing.

Originaly posted on  kerastase-usa.com

Shan1015

5

1.744056011E12 07/04/2025

Refreshing scalp treatment

[This review was collected as part of a promotion.] Love this product! Rejuvenates and refreshes my entire scalp with just a small amount of product. Will def be buying again!

Originaly posted on  kerastase-usa.com

Gushie

5

1.743955212E12 06/04/2025

Amazing

[This review was collected as part of a promotion.] The smell is divine. I literally use it just for that.

Originaly posted on  kerastase-usa.com

TayMarie

4

1.743777009E12 04/04/2025

Smells good!

[This review was collected as part of a promotion.] Smells great and helped with growth and hair health more than scalp specific hydration

Originaly posted on  kerastase-usa.com

Ampmel

5

1.743532208E12 01/04/2025

It works

This product its my salvation for my scalp problem.

Originaly posted on  kerastase-usa.com

Kerastaseking

5

1.743641107E12 02/04/2025

Smells amazing

Absolutely the best product for a healthy scalp and refreshing fragrance.

Originaly posted on  kerastase-usa.com

Kao556

5

1.743266708E12 29/03/2025

Completely shocked at the transformation

Bought this for my husband who struggles with oily and flakey hair. It completely transformed his scalp!! No more itching, no more flakes, and his hair looks healthy and not greasy. Amazing!!

Originaly posted on  kerastase-usa.com

Joanna1515

5

1.743423315E12 31/03/2025

Worth the money!

This smells SO GOOD! I wish I had a perfume of it. Helped my scalp right away and the smell all through the day makes me feel pretty! Will definitely but again!

Originaly posted on  kerastase-usa.com

Smg0829

5

1.742857208E12 24/03/2025

Would buy again

Very fragrant like the serum but feel like it goes pretty fast

Originaly posted on  kerastase-usa.com

Rosie15

5

1.742628605E12 22/03/2025

Haven’t noticed a huge difference

[This review was collected as part of a promotion.] I use this about 3 times a week(per instruction on bottle). My scalp is less flaky. I’m going to try other scalp serums before committing to a second bottle of this. It does have a super strong smell that lasts.

Originaly posted on  kerastase-usa.com

maderkat

4

1.740405613E12 24/02/2025

Refreshing!

Winter makes my scalp itch. This serum, which only needs to be applied every once in a while, takes the itch away and doesn't leave any residue or stickiness etc behind!

Originaly posted on  kerastase-usa.com

BionAw

5

1.73851561E12 02/02/2025

Excellent hair serum

I loved using it,and made my hair feel less dirty the next day

Originaly posted on  kerastase-usa.com

coleanne

5

1.738596615E12 03/02/2025

Will Keep buying this

[This review was collected as part of a promotion.] This is one product that I will buy over and over again. I have a really sensitive scalp, and this has helped it tremendously.

Originaly posted on  kerastase-usa.com

KVA02_

5

1.737940508E12 26/01/2025

Lovee myyy hair

[This review was collected as part of a promotion.] Love love love, mu hair is very oily and fine, i I take care of and maintain my hair from home and for me it is more than a luxury

Originaly posted on  kerastase-usa.com

ShivvyV

5

1.74198421E12 14/03/2025

Buy it when its in stock

[This review was collected as part of a promotion.] I received a sample of this in my order and it make my scalp feel amazing. I keep trying to purchase but it is sold out.

Originaly posted on  kerastase-usa.com

MaxKFan

5

1.737465327E12 21/01/2025

Soothing and smells great!

[This review was collected as part of a promotion.] I love this serum, it's very soothing and smells great, a staple in my skincare for my scalp.

Originaly posted on  kerastase-usa.com

Stephnicky2024

4

1.736719237E12 12/01/2025

Moisturizing

[This review was collected as part of a promotion.] This worked fine as a moisturizing scalp serum but didn’t notice that it did much else.

Originaly posted on  kerastase-usa.com

Aqhq88

5

1.742157294E12 16/03/2025

Excellent product

[This review was collected as part of a promotion.] I suffer from eczema on my scalp, so I have a constant itching all the time. I am forbidden from using oils on my scalp. So i try This serum because it is not greasy and it helped me alot to relieve the itching effectively. Thank you Kerastase for your professional products. You are the best 🙏🏻

Originaly posted on  kerastase-usa.com

Valeriamelean

5

1.737924647E12 26/01/2025

Best serum ever

The results are amazing and the fragrance is top notch!

Originaly posted on  kerastase-usa.com

juli t

4

1.733775308E12 09/12/2024

soothing and not greasy

Never tried this before and have dry scalp sometimes. I Like the cooling feeling on my scalp. Seems to work well and is not greasy at all.

Originaly posted on  kerastase-usa.com

Jess O

5

1.733859907E12 10/12/2024

Works great

This product has really helped my scalp feel less irritated, especially during the winter when my skin feels so much more dry.

Originaly posted on  kerastase-usa.com

SDfiaq

1

1.733782595E12 09/12/2024

Not as good as other serums

Strong smell, sticky serum, doesn't help with dryness

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello there SDfiaq, we appreciate you taking the time to reach out and provide feedback on Potentialiste Hair & Scalp Serum. Consumer feedback like yours is extremely helpful, as it allows us the opportunity to improve our products and services. All these comments will be shared with the appropriate teams.

Shay F

5

1.733268608E12 03/12/2024

Great Product!

Whole line is amazing, only thing that works for dry ends and oily scalp.

Originaly posted on  kerastase-usa.com

Zhang zhang

5

1.73280061E12 28/11/2024

Love it. Very refreshing

Make my scalp refreshed and light weight. Love it. Will definitely buy agaib

Originaly posted on  kerastase-usa.com

KatePp

5

1.733195519E12 02/12/2024

Smell so good!

Make my scalp feel healthy again. Also the main reason I bought because the fragrance of this product. It is smells amazing.

Originaly posted on  kerastase-usa.com

Mira

1

1.740952968E12 02/03/2025

Smell so strong

Why does it smell so strong so strong and not a good a smell either

Originaly posted on  kerastase.ca

Reply from Consumer care center

Hello Mira! Thank you for sharing with us some feedback on our Spécifique Sérum Potentialiste. Feedback from our consumers is very important to us and helps us improve all of our products. We apologize that you did not end up liking this product and we appreciate you sharing your experience. We thank you for giving this product a try as we will be passing on your comments to others in our team.

thatorthis

5

1.733195543E12 02/12/2024

Helped my problem

Had a thickening on my scalp. This fixed it with 1 use.

Originaly posted on  kerastase-usa.com

Wei999

5

1.733195547E12 02/12/2024

Like the smell a lot

Control the oil pretty well I’d say, it can last for 2 days for me, really recommend

Originaly posted on  kerastase-usa.com

KatePp

5

1.732298814E12 22/11/2024

The best scalp serum!

Love the sense of smell and my scalp feels good after I applied. Highly recommend!

Originaly posted on  kerastase-usa.com

Zulfiya

4

1.732298828E12 22/11/2024

Good product

I've used only one bottle so far so I can't tell if it works yet. However, the woman I know uses it regularly and she had amazing results. She suffered from hair loss and now she has very nice thick hair. I have big hopes for this product but I understand that it will take several months to see any results.

Originaly posted on  kerastase-usa.com

Blue Poppi

4

1.730042939E12 27/10/2024

Interesting Product - Divine Aromatic Scent!

I rate this really as a 4.5. I'm not sure I am the perfect candidate for this, but I can say it helps with various scalp conditions. It does seem like it balance the scalp so it is more uniform in condition. In my opinion, the scent is the best of all Keratase products I have tried and use. It is uplifting, fresh, herbal with a tad of forest...It is a pleasure to use and the bottle looks very nice on my vanity. I use this in conjunction with Initialiste Scalp & Hair Serum and Bain Nutri-Fortifiant Shampoo.

Originaly posted on  kerastase-usa.com

somo98

5

1.732298839E12 22/11/2024

LOVE!

[This review was collected as part of a promotion.] I love this product so much! I use this scalp serum after every wash and I'm instantly hit with the best smelling hair ever! It doesn't make my scalp feel icky or greasy, just the right amount around the scalp and the scent lasts forever!

Originaly posted on  kerastase-usa.com

LAbunny

1

1.732298842E12 22/11/2024

Sticky & strong smell

[This review was collected as part of a promotion.] I tried this as a sample and I liked the way it made my scalp feel - refreshed and didn’t weigh my thin, fine wavy hair down. I ordered a small bottle and the moment I opened it, the menthol smell was way overpowering and off putting. I figured maybe that will fade so I dispensed about 1-2 drops on my scalp and I immediately regretted it. It was thick and sticky and made my head and hair feel and look dirty. Nope never again !

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello LAbunny, thanks for sharing your honest feedback on our Potentialiste Hair & Scalp Serum. We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously and apologize for falling short in this area. We will investigate this further and take steps to improve our product.

Vicky G

3

1.726274226E12 13/09/2024

Thick Clear Consistency

[This review was collected as part of a promotion.] Least scalp serum likely to repurchase, don’t like the consistency and strong odor.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello Vicky G, thanks for sharing your honest feedback on our Potentialiste Hair & Scalp Serum. We are sorry to hear about your experience with this product. We strive to deliver products that exceed the expectations of our consumers, therefore we always welcome all feedback, whether positive or negative. Your feedback allows our team the opportunity to improve our products. We thank you for the time you have taken to share these comments.

Chris10

5

1.723828537E12 16/08/2024

So soothing!

[This review was collected as part of a promotion.] I love how this product feels once it's dropped onto my scalp. It is so soothing. I suffer from trich and my scalp often feels irritated but this soothes and rids the irritation.

Originaly posted on  kerastase-usa.com

LBCgirlie

1

1.74064277E12 27/02/2025

Can't get past the awful smell

[This review was collected as part of a promotion.] I got this sample a few times and after using all the samples up, I decided to give it a consistent try and bought a bottle. I opened it and immediately didn't like the smell but I figured it wouldn't be as strong since id only be using a little at a time. Except even a little was too strong for me to ignore. Besides the smell, the texture felt thicker and made my scalp feel sticky. I used a very small amount - less than suggested to mitigate the chance for buildup. Had to wash it out that night and can't use it. I'm sad that I threw out the box & packing label when I got it so I don't think I can return it.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello LBCgirlie, thanks for sharing your honest feedback on our Potentialiste Hair & Scalp Serum. Your thoughts and suggestions are truly appreciated as they provide us with an opportunity to enhance our products and services. Please rest assured that we will share your comments with the appropriate teams, and we are committed to using them to improve our offerings. Thank you again for taking the time to share your thoughts with us.

Anonymous

5

1.732298877E12 22/11/2024

Amazing scalp serum. Smells divine

I love this product. Smells so good, reminds me of Tom Ford perfume.

Originaly posted on  kerastase-usa.com

Kiki kay

4

1.723396954E12 11/08/2024

This product feels good on the scalp

[This review was collected as part of a promotion.] This oil can go directly to the scalp and it's not greasy or heavy

Originaly posted on  kerastase-usa.com

Helps stop itching

5

1.732298889E12 22/11/2024

Great product

Helped stop the dryness and itching at midnight. Thank you

Originaly posted on  kerastase-usa.com

Esmeralda

5

1.732298892E12 22/11/2024

Awesome product

This scalp serum smells so good. It makes your scalp feel so fresh. I use it every time I wash my hair. It leaves my scalp feeling so good and the scent last for a day or two. It’s helped reduce my oily scalp.

Originaly posted on  kerastase-usa.com

Lem224

5

1.732298897E12 22/11/2024

Healthy scalp

[This review was collected as part of a promotion.] I have been using this product for 2 years now. It’s really help my scalp feel healthy and clean

Originaly posted on  kerastase-usa.com

ascribe

3

1.718829901E12 19/06/2024

I'm not sure about this product

I'm not entirely certain about this product. What I can say is that I've tried it, and it helped clean my scalp and relieved itchiness without leaving it greasy. However, I'm somewhat undecided about its overall effectiveness. It's a bit of a gamble, so take the risk if you're inclined.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello Ascribe, we appreciate you taking the time to reach out and provide feedback on L'Huile Original Hair Oil. We are sorry to hear that you were not fully satisfied with the results it provided. Your feedback is valuable to us and we will be sure to pass all of your comments along to the appropriate teams.

Ktlanahan

5

1.731648475E12 15/11/2024

Itchy, irritated scalp

Over 6 months ago out of nowhere I started notice my scalp randomly itching, and it progressed to daily itching and dry scalp/flakes. My hair is color treated and I use multiple keratase products: I tried The 8hr serum and other scalp leave in to moisturize scalp. This is the only one that worked. I’ve been using it daily for the last week, it’s the only time I can Say that I have not caught myself randomly itching like the last 6months. This product is absolutely worth it if you’re fed up with itchy, flaky scalp.

Originaly posted on  kerastase-usa.com

annajk

5

1.715654712E12 13/05/2024

good serum

Loved the smell and how lightweight it is. Would get again

Originaly posted on  kerastase-usa.com

Tricia123

5

1.715566956E12 12/05/2024

Scalp health

It always keep my hair feeling non-greasy by the end of the day. It keeps my scalp healthy.

Originaly posted on  kerastase-usa.com

KatieNolan

5

1.715566955E12 12/05/2024

Thank God for this Serum

I’ve been using this serum for about a month. I have struggled with what I assume is either scalp psoriasis, extreme eczema, or dandruff. (LARGE scalp flakes/peeling, redness, itchiness and pain) MUST WASH everyday and still flakes. I started using it everyday for 2 weeks, then every other day after I wash my hair and now 2-3 times a week. It does not leave my scalp oily or dry and it actually allows me to skip a wash every other day. My flakes are gone. I nothing I’ve tried worked in regards to special shampoos, but this did! I highly recommend. I wish I had found it sooner.

Originaly posted on  kerastase-usa.com

Ely123

5

1.715220911E12 08/05/2024

Perfect for sensitive scalp

I totally recommend this product,,it helped me so much with my sensitive, dry itchy scalp. It really works.

Originaly posted on  kerastase-usa.com

elbelb

2

1.726274385E12 13/09/2024

Not for me

[This review was collected as part of a promotion.] I decided to splurge on this serum after having tried a sample and experiencing transformative results after just one use. I am not getting the same results from the full size product I ordered. I checked several times to be sure I ordered the correct serum. The feel, and the scent do not seem consistent with the sample I received and neither are do results

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello there Elbelb, We are sorry to hear that our Potentialiste Hair & Scalp Serum, did not meet your expectations. We make every effort to provide the highest quality products for our consumers and want to know whenever something is not satisfactory. Feedback from our customers helps us improve.

Emmy1245

1

1.740642792E12 27/02/2025

Fix the smell

[This review was collected as part of a promotion.] My husband had a very bad reaction to the smell. Itchy throat and coughing fits.

Originaly posted on  kerastase-usa.com

EmeraldJaz

5

1.739732271E12 16/02/2025

Fresh and less oily!

I LOVE this serum! I have tried others from Kérastase, but this is my favorite one. I have very fine hair that gets oily within one-two days after wash. This serum prolongs my time without a wash, smells great, and leaves me feeling refreshed! Came back for seconds because I must have it in stock for weekly use!

Originaly posted on  kerastase-usa.com

Lyderbox

4

1.732299028E12 22/11/2024

Great Product!

[This review was collected as part of a promotion.] Since I've used it, my scalp has no longer itchy and it smells great. The container is elegant and fun to use. The only note I would have is that the opening is a little tight and when you put the pipette back in, some of the serum sticks to the screw cap, if you're not careful.

Originaly posted on  kerastase-usa.com

ShannonBC

5

1.715567103E12 12/05/2024

Great Product

Out of the blue I had a terribly itchy scalp. I deep conditioned a few times, stopped shampooing and finally used different products from my usual but nothing helped. After using this for about 10 days my itchiness is gone! I was concerned it might make my hair oily but it didn’t. Not only did it help my scalp it increased the volume and shine of my hair. I didn’t think the fragrance was too strong but someone with a sensitive nose may. Overall a great product!

Originaly posted on  kerastase-usa.com

Araceli R

1

1.732299037E12 22/11/2024

Doesn’t work

Didn’t do nothing for my hair, it made my hair more oily. For a pricey product the product should work.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hi Araceli R., We appreciate your comments about our Potentialiste Hair & Scalp Serum. We are sorry to hear that it did not meet your expectations. As consumers ourselves, we do understand how disappointing that can be. We will be passing your comments along. Thanks for giving it a try!

Reply from Consumer Care Center

Hello Araceli R, thanks for sharing your honest feedback on our Potentialiste Hair & Scalp Serum. We strive to deliver products that exceed the expectations of our consumers, therefore we always welcome all feedback, whether positive or negative. Your feedback allows our team the opportunity to improve our products. We thank you for the time you have taken to share these comments.

noturavgpeach

5

1.707502513E12 09/02/2024

Dry scalp

My daughter (6) has terribly dry scalp like me, this has so far been the only thing that works for her.

Originaly posted on  kerastase-usa.com

Danyelle

5

1.732299047E12 22/11/2024

Smells amazing!

I absolutely love this product. I wish they made this in a perfume. Scent is amazing and it helps dry scalp issues. I put it down the part of my hair and on both sides of the scalp. Then I massage it into the scalp. I was having issues with small dry flakes from dry scalp. I noticed a huge difference the first time I used this product and now have no dry scalp issues. I use once to twice a week and I would def recommend it.

Originaly posted on  kerastase-usa.com

Mandy Brant

4

1.706369986E12 27/01/2024

Nice product, but not a cure

I ordered this serum to help me combat a dry, itchy and flaky scalp from seborrheic dermatitis. I think it helps, but it isn't a miracle product. Some positives about the serum are that it truly doesn't make your hair look greasy (I was skeptical) and that it smells lovely.

Originaly posted on  kerastase-usa.com

Emily z

1

1.732163928E12 20/11/2024

Disappointing experience

[This review was collected as part of a promotion.] My scalp feels noticeably itchy, and surprisingly,my scalp seems oilier than before.

Originaly posted on  kerastase-usa.com

Reply from Kerastase

Hello Emily, We are sorry to hear about the experience you had with Potentialiste Hair & Scalp Serum. We want to speak with you directly about it. Please call us at 877-254-9949 Hours of Operation: M-F 9:00 am – 5:00 pm ET for assistance and provide reference #30580680.

Lisa MH

2

1.732163931E12 20/11/2024

Did not help

I was very hopeful for this product as I have a few friends who use it and love it. But, it honestly made my scalp worse. My hair was more oily just a day after washing and using it. I used it on wet hair and air dried. If there’s a better way to use it I’d love to try.

Originaly posted on  kerastase-usa.com

Reply from Kerastase

Hi There! Thanks for reaching out and sharing your experience with ourPotentialiste Hair & Scalp Serum. Feedback from our consumers is very important to us and helps us improve all our products. We are sorry to hear that this product is not your new favorite. We thank you for giving this product a try and hope you continue to explore our other products with confidence.

Emma Vert

5

1.700327782E12 18/11/2023

Un cuir chevelu en bonne santé

Il apaise efficacement le cuir chevelu. On ressent très vite l hydratation et le confort. Effet non prévu, il favorise la pousse des ongles des mains ! C devenu un indispensable toute l année

Originaly posted on  kerastase.fr

Min999

3

1.732163946E12 20/11/2024

quality change

The first time I used it was very good, but this time I was disappointed with the scent. The color of the serum is a bit yellow, not white and clear like the first time.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hi Min999- We appreciate your feedback on our Potentialiste Hair & Scalp Serum. We're so sorry to hear that it is not your new favorite product and that you dislike the scent. We aim to provide the highest quality products to our consumers, and we will gladly pass your comments along to our team. It is our hope that you will continue to explore the many products that KERASTASE has to offer in the future. Thank you for giving us a try!

NikkiB54

3

1.740643167E12 27/02/2025

My least favorite Kerastase product

It gave my sensitive scalp relief right away I didn’t use as much as the directions say maybe two doses . The scent is overpowering not my fave . I may not be able to continue using it because of the scent it reminds me of the scent of hairspray. Kind of gives me a headache I will be washing it out tonight . Glad I got it at a discount .

Originaly posted on  kerastase-usa.com

Reply from KERASTASE

Hi There! We are so sorry to hear this happened with our Potentialiste Hair & Scalp Serum. We value and appreciate our consumers honest feedback. We will pass this information along to our product development team. We invite you to explore our website for other products you might like.

Salt Lake

5

1.696943725E12 10/10/2023

Salt Lake City Review o Potentialiste Hair & Scalp

Product seems to help itchy scalp a bit right after washing, but itchiness returns after a day or two

Originaly posted on  kerastase-usa.com

Suzette

5

1.696654808E12 07/10/2023

Strongly recommend this product!

Only product that solves my itchy scalp AND smells divine!

Originaly posted on  kerastase-usa.com

Amanda Swallow

5

1.739732343E12 16/02/2025

Amazing product

My hair was wonderful when I used the product, especially because my hair is oily. Smelly, soft and shiny

Originaly posted on  kerastase-usa.com

Cindy Gu

5

1.694447117E12 11/09/2023

Help to grow hair

It helps me to grow my hair. The only thing I don’t like is the smell is quite strong.

Originaly posted on  kerastase-usa.com

Mimi 8

4

1.693778415E12 03/09/2023

Nice

Love the texture and breeze feeling after you apply.

Originaly posted on  kerastase-usa.com

Anonymous

5

1.695620712E12 25/09/2023

A must Buy!

Great scent, non oily, I can definitely see and feel a difference with one use!

Originaly posted on  kerastase-usa.com

Timi Schuessler

2

1.691193585E12 04/08/2023

Scalp Survival

I'm a bit disappointed as I don't experience a lot of relief from itchy scalp with this product.

Originaly posted on  kerastase-usa.com

Reply from customer care center

Hi Timi, Thank you for trying our Kerastase Potentialiste Universal Scalp Defense Serum. We are sorry if did not provide the relief you were expecting for an itchy scalp. Our Symbiose Serum with Salicylic Acid may be a better choice. This is the link. ps://tinyurl.com/243hnywq. Your feedback is appreciated and has been forwarded to our team!

Jenny O

5

1.73973236E12 16/02/2025

Very nice product

So refreshing for my scalp. It does balance the scalp and my hair doesn’t get greasy so quickly.

Originaly posted on  kerastase-usa.com

Ihsane

1

1.723864186E12 16/08/2024

Tangled my hair

Tangled my hair, Maybe expired?couldn't use it again. Too expensive, I waisted my money

Originaly posted on  kerastase.ca

Reply from BEC

Hi, We’re very sorry to learn of your experience and thank you for reaching out to us. Without speaking with you, it’s difficult to explain what may have happened. Please call our experts at 1-866-537-2782 so that we may try to rectify the situation.

emma_vz

5

1.687958254E12 28/06/2023

J'ai acheter ce produit et il m'a grandement aider pour mes démangeaisons et à équilibrer mon cuir chevelu

Originaly posted on  kerastase.fr

Loraine

5

1.70156611E12 02/12/2023

Bye itchy scalp

I purchased this product because I’m prone to dandruff. My scalp is dry and always irritated. After watching vlogs and tried several tips and tricks, I came across this product and thought of giving it a try. Finally, after a month of using it. I noticed I have less oily hair and scalp. Also not a lot of itching.

Originaly posted on  kerastase-usa.com

Cereja4040

5

1.739732371E12 16/02/2025

Perfect 😍

[This review was collected as part of a promotion.] my hair transformed the product is wonderful my hair was just beautiful 😻

Originaly posted on  kerastase-usa.com

Cynthia H

5

1.687187717E12 19/06/2023

review

It has been very hel[pful, my daughter has a very damage scalp and this product helped more than any other

Originaly posted on  kerastase-usa.com

NYC2023

5

1.739732382E12 16/02/2025

The best hair serum I've tried

I had tried a sample when my scalp felt sensitivity. I was surprised how it soothed immediately and left my hair looking great. I went out and bought a full bottle. Does not interfere with hair color or keratin. Great product!

Originaly posted on  kerastase-usa.com

Anna RW

5

1.68670241E12 13/06/2023

Amazing product

I have been using this product for about a year and a half now. I started using it when I went to my hair dresser after frying my scalp. I already had an issue with dandruff but the chemical burns on my scalp made it so much worse. She recommended me this product to help with the dryness and over production of oil. It has worked absolute WONDERS on my scalp. One bottle typically lasts me about 4-6 months. I use it every time I wash my hair, which is about 2-3 times a week. Purchase!!

Originaly posted on  kerastase-usa.com

Clauidia

5

1.684113308E12 14/05/2023

Light weight not oily

This gel textured product is amazing! It smells great and is super light on the hair…also very refreshing!

Originaly posted on  kerastase-usa.com

Jan Blooms

5

1.739732404E12 16/02/2025

Highly recommend.

I don't understand how this works but it's really good. I have oily scalp with a lot of pain and the minute I put this on it gives relief and not in an intense cooling way but a very subtle way like it's actually working.

Originaly posted on  kerastase-usa.com

Claire123

5

1.739732411E12 16/02/2025

Resolved my greasy hair

This stuff is amazing!!! Nothing else has worked for making my hair less greasy. I now use this every day and do not have to use dry shampoo at all! It staves off grease until I wash my hair 5-6 days later. I’m obsessed

Originaly posted on  kerastase-usa.com

KzErnie

2

1.682352825E12 24/04/2023

Difficult product, wanted to love it

Very difficult to get out and on to the scalp. Does not come out evenly. Wish that it was not so thick. It is a nice idea of a product. The smell is very nice at least.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello Gussy56; we appreciate your honest feedback on our Potentialiste Hair & Scalp Serum. We are sorry to hear it was hard to apply. We will be sharing all your comments with our team. We always look for ways to improve our products, so your comments are greatly appreciated.

Virginie

5

1.681914754E12 19/04/2023

Une chevelure impeccable

[Cet avis a été recueilli en réponse à une offre.] J'ai appliqué le sérum sur mes cheveux plats et ternes. J'ai senti et vu une vrai différence très rapidement, mes cheveux sont devenus plus doux, plus brillant et en plus ce sérum a une odeur très agréable.

Originaly posted on  kerastase.fr

DebSun

1

1.681848499E12 18/04/2023

Poor application design

Squirting the thick gelly-like product through the oversized glass tube unto my hair is a poor product design. The product ends up on my scalp and at least one inch of my hair shaft It's a messy process. At a minimum, the tip should be a soft sponge-like tip. I don't know if the product works because the application design is so poor; I only used the product 3x -sporadically, and I said I wouldn't use it again each time. It does feel cool going onto the scalp.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello DebSuny, thank you for reaching out about our Potentialiste Hair & Scalp Serum. We are sorry to hear you dislike the packaging and that it is hard to use. Consumer feedback like yours is extremely helpful, as it allows us the opportunity to improve our products are services. All these comments will be shared with the appropriate teams.

Z Thomas

3

1.680292128E12 31/03/2023

Great formula. Difficult application.

I’ve used this product 2 times now. the application method for this serum is challenging. The serum is so thick, it’s hard to get it where I want to go. Scalp is already improving - like all products it works. I just wish I could apply it easier.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hello Z Thomas; thanks for your honest feedback on our Potentialiste Hair & Scalp Serum. Consumer feedback like yours is extremely helpful, as it allows us the opportunity to improve our products are services. All these comments will be shared with the appropriate teams.

Lola the Darkness

4

1.739732455E12 16/02/2025

Fix my oily scalp

[This review was collected as part of a promotion.] Very good product, the scent is very strong though.

Originaly posted on  kerastase-usa.com

Cerine

1

1.682084718E12 21/04/2023

Very strong scent

This product had a very strong scent. I had to return.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hi There! We are sorry to hear about the experience you had with our Potentialiste Hair & Scalp Serum. Feedback from our consumers is very important to us and helps us improve all our products. We are sorry to hear that this product is not your new favorite. We thank you for giving this product a try and hope you continue to explore our other products with confidence!

Anjli23

5

1.739732461E12 16/02/2025

Great scalp balancing

Smells good, easy to put on and does not make hair oily. Scalp dryness feels better within 5 uses.

Originaly posted on  kerastase-usa.com

MDrennen

5

1.673064005E12 06/01/2023

Great Product

I have been using this and my hair is stronger - worth the money

Originaly posted on  kerastase-usa.com

Sakura

5

1.671599704E12 21/12/2022

Great scalp serum

This scalp essence is smell good, feel good and skin good. I use this serum after shampoo, I like scalp massage with this.

Originaly posted on  kerastase-usa.com

Rachel S

3

1.670596559E12 09/12/2022

Love the serum, hate the delivery system

[This review was collected as part of a promotion.] Love the product but hate the delivery system. They need to put a stopper on the bottle. The product is so thick that it sticks to the dropper and a lot of product is wasted. The serum is great, it calms my scalp and gives volume to my hair.

Originaly posted on  kerastase-usa.com

Reply from Consumer Care Center

Hi there Rachel S, Thank you for taking the time to share your experience with us regarding our Specifique Serum Potentialiste. Your feedback regarding the packaging will be shared with those on the team. We hope that you will continue to explore the many products we have to offer, and we thank you for your feedback.

Rhina

4

1.740951026E12 02/03/2025

Fresher scalp but not recommended for oily scalp

The smell is amazing and refreshes the scalp, but it leaves my hair more oily than usual so that’s the only thing I really don’t like.

Originaly posted on  kerastase.ca

Krishi

5

1.667796303E12 06/11/2022

Meets the specific need!

Exceeded expectations, was exactly what I needed! Smells great as well.

Originaly posted on  kerastase-usa.com

Larisa

3

1.664758822E12 02/10/2022

Too strong perfume scent

Using it for a very short period and can’t say if there is any difference. Giving it 3 stars because of very strong perfume scent.

Originaly posted on  kerastase.ca

Claceno

5

1.669253558E12 23/11/2022

Finally something that works!

It’s working great. Love the smell too. My scalp began to feel different form the first use.

Originaly posted on  kerastase-usa.com

    Sérum Potentialiste Hair Serum 90ml

    Kerastase - Spécifique

    Product code : 3474636954704

    The first universal defense serum for unbalanced scalps.
    Powered by microbiome science, with bifidus prebiotics fraction & antioxydant vitamin C.

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