Réponse de Consumer Care 26-11-06

Thank you for your feedback on our Genesis Cure Apaisante. Our no-rinse scalp intense care for sensitive scalps, prone to scalp discomfort. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. For best results, without removing our piercing the protective cap on the bottle, place the applicator vertically onto the top of the bottle and turn the applicator until it is tight and secure. Followed by applying to dry or towel-dried scalp. We hope that these tips proves useful. We appreciate your feedback and will share it with other members on our team. We hope that you continue using our products in the future.